Fix 'Could Not Retrieve My Documents Folder' Error in Adobe Premiere Pro | Easy Solution!

🔹 Introduction

If you use Adobe Premiere Pro for video editing, you may have seen the error:
“Could not retrieve My Documents folder” while launching the software.

This problem usually happens when Premiere Pro can’t access or find the Documents folder on your Windows system. Don’t worry — in this guide, I’ll show you the step-by-step solution to fix this error quickly.

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🔹 Why This Error Happens

This error appears mostly due to:

• Corrupt or missing Documents folder path in Windows.

• Wrong permissions or access issues.

• Damaged Premiere Pro preferences.

• Using OneDrive or external storage for Documents folder.

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🔹 Step-by-Step Fix

✅ Method 1: Restore Documents Folder Path

1. Press Windows + R → type shell:Personal and hit Enter.

2. If the folder doesn’t open, it means the Documents folder is missing or corrupted.

3. Right-click Documents under “This PC” → Click Properties.

4. Go to Location Tab → Click Restore Default.

5. Apply changes and restart PC.

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✅ Method 2: Create a New Documents Folder

1. Open File Explorer.

2. Go to C:\Users\YourUserName\.

3. Create a new folder named Documents (if missing).

4. Restart Adobe Premiere Pro and check again.

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✅ Method 3: Reset Adobe Premiere Pro Preferences

1. Close Premiere Pro.

2. Hold Alt (Windows) or Option (Mac) while launching Premiere Pro.

3. This will reset preferences and may fix folder errors.

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✅ Method 4: Run Premiere Pro as Administrator

1. Right-click on Adobe Premiere Pro shortcut.

2. Select Run as Administrator.

3. This gives Premiere Pro permission to access system folders.

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🔹 Key Features of This Fix

• Quick and simple solutions.

• No extra software required.

• Works for Adobe Premiere Pro CC & 2020+ versions.

• Fixes folder-related errors permanently.

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🔹 Perfect For

• Video editors facing startup errors.

• Users with corrupted Documents folder.

• Professionals who use Premiere Pro daily.

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❓ FAQ (Simple English)

Q1: Why does Premiere Pro need the Documents folder?
👉 Because it saves preference files, cache, and settings there.

Q2: Can I move my Documents folder to another drive?
👉 Yes, but make sure Premiere Pro has access to it.

Q3: Does resetting preferences delete my projects?
👉 No, it only resets app settings, not your project files.

Q4: My error still not fixed, what should I do?
👉 Reinstall Premiere Pro after trying all above steps. It usually solves remaining issues.

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